Shipping and Returns | Free Shipping | ✈ 1-4 DAYS

SHIPPING

Free Shipping

  • We offer free shipping to our customers, Nationwide
  • Your parcel will be delivered within 1-4 business days to either your home or an alternative address.
  • All orders will be shipped from our warehouse and to our preferred courier, LBC Express so you can immediately receive your product.
  • In checkout you can change the delivery address or add a new one.
  • During high season and sale, delivery might take a little longer.
  • If an order took place within the holidays, process of delivery would be move to  regular working day.

  • For Metro Manila: 1-4 Business Days
  • For other parts of Luzon, Visayas & Mindanao: 2-6 Business Days

TRACK YOUR ORDER

We will send an email to you regarding your order.
Once you have received your Tracking Order. You can visit
input your tracking number and you can see
the status of your order.

RETURNS

RETURNS 

  • Change of mind is not acceptable for refund.
  • If you insist to return your order without any defect, you must be willing to pay for the fees paid by Zratos in order to deliver your order. The fees are as follows: Shipping Fee
  • To complete your refund, we require a photo of item received and proof of purchase (email or text message from ZRATOS).
  • We will gladly return/exchange items within 5 days of receipt.
  • To be eligible for a return, you must have a valid reason for your return.
  • Your item must be unused and in the same condition that you received it and it must also be in the original packaging.
  • You can easily return your item and send it to our Warehouse.
  • Please email us at contact@zratos.com.ph to initiate the process.

REFUNDS (if applicable)

  • Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item.
  • Your refund will then be processed within 3-5 business days. And the banking process will depend on the card used.

Shipping and Returns | Free Shipping | ✈ 1-4 DAYS