Frequently Asked Questions

How do I place an order?
  1. Click on the product category
  2. Select your preferred item
  3. Add to your Cart
  4. Checkout
What are the Payment Methods Available?
  • Paypal
  • Visa
  • Mastercard
  • American Express
  • Discovery

As of now, we do not have cash on delivery available yet but we are coordinating with other payment gateways so our customers would have more options when paying for our products.

Do you have a Brick & Mortar Store in the Philippines?
  • We are planning on setting up our first store in Greenbelt and Ayala Feliz Mall. Grand Opening coming soon.
Are Zratos Anchor Bracelets Unisex?
  • Yes, Anchor Bracelets can be worn by both men and women.
  • Our first collection of products are designed for men. On our next release, we would launch designs for both men and women.
How do I wear Zratos Anchor Bracelets?
  • Simply wrap the bracelet around your wrist 3 or 4 times, adjust the sliding knot to hook the anchor and keep the bracelet tight enough around your wrist.
  • Blogs coming soon about ways on how to wear Anchor Bracelets
Will Zratos Anchor Bracelets fit me?
  • Yes, Definitely. Our Anchor Bracelets are fully adjustable and it fits all wrist size.
Does Zratos sell Anchor Bracelets only?
  • No, Zratos is a Men’s Designer Fashion Brand that specialises in jewelries and accessories. We would expand our collection over time. By the next couple of months, we will launch a series of collection not only focused on anchor bracelets but also other types of accessories essential to Men.
How long does it take for products to be restocked?
  • Once an item runs out of stock, It would take roughly 25-30 days till another batch of products become available. It is because we create our products with precision made by professionals so our products would be the best of quality available for our beloved customers.
How long does Zratos Anchor Bracelets last?
  • Zratos Bracelets if taken care correctly would be a timeless piece. The Anchor is made of stainless steel and the Leather strap is made of top-quality leather, It would last years before you could see signs of a vintage and a classic impression.
Are Zratos Bracelets Waterproof?
  • Because our leather strap is made out of top-grain quality, we recommend you to refrain your bracelet from being in contact with water.
How do I use my coupon code?
  • You may apply your Coupon Code at the Checkout page
When do you process orders?
  • Orders are processed daily until 10 AM from Monday to Friday. Orders placed after 10 AM, on weekends and during holidays are processed on the next business day.
When will my credit card be charged?
  • Zratos will only charge your credit | debit card once the order has been processed and are then prepared for shipping. Zratos will send you a confirmation e-mail once your order has been processed.
When should I expect to receive my package?
  • Orders are sealed and delivered within 1-4 business days for areas within Metro Manila and 2-6 business days for areas outside Metro Manila. Delivery of your items will be coursed through our partner courier LBC.
  • Click Here for more info on Shipping
How do I track my order?
  • Once your order has been processed, you will be provided an order number via e-mail so you may check your order status. You may also find your transactions and order tracking information in the Order History tab within the My Account Category if you have an account.
For Shipping & Refunds concerns

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